Flexible Hourly Remote IT Support & Consulting
Friendly IT consulting and support that work for you. No hidden fees, no long-term contracts. Just reliable help when you need it.
Flexible Hourly Remote IT Support & Consulting
Friendly IT consulting and support that work for you. No hidden fees, no long-term contracts. Just reliable help when you need it.
On-Demand IT Consulting Solutions, No Contracts Required
Choose the option that fits your needs—flexible, friendly assistance when you need it most.
On-Demand IT Consulting Solutions, No Contracts Required
Choose the option that fits your needs—flexible, friendly assistance when you need it most.
Experience Tailored IT Assistance for New Customers
IT Consulting — 3 Hour New Customer Package
Discover a smooth introduction to expert IT support with our New Customer Package. This flexible, pay-as-you-go service gives you immediate access to our remote troubleshooting and problem-solving expertise. Ideal for small businesses and startups, it offers a low-risk opportunity to experience our personalized approach, ensuring you get the right help exactly when you need it.
Includes three hours of support plus an extra hour on us to better understand, scope, and document your IT environment and needs. Additional hours are only $175/hour, pay-as-you-go, on-demand.
Experience Tailored IT Assistance for New Customers
IT Consulting — 3 Hour New Customer Package
Discover a smooth introduction to expert IT support with our New Customer Package. This flexible, pay-as-you-go service gives you immediate access to our remote troubleshooting and problem-solving expertise. Ideal for small businesses and startups, it offers a low-risk opportunity to experience our personalized approach, ensuring you get the right help exactly when you need it.
Includes three hours of support plus an extra hour on us to better understand, scope, and document your IT environment and needs. Additional hours are only $175/hour, pay-as-you-go, on-demand.
Empower Your Business with Consistent, On-Demand Support
IT Consulting - 10 Hour Block
Our 10-Hour Remote Support Block is designed for ongoing IT needs. Enjoy the benefits of pre-purchased hours that you can use as required—no long-term contracts, just reliable support when you need it. This package offers value and flexibility, letting you focus on your business while we manage the technical details, ensuring smoother operations and minimal downtime.
This discounted rate also includes one extra hour on us to better understand your IT environment, challenges, and goals. Additional hours are only $175/hour, pay-as-you-go.
Rapid Response When You Need IT Help Most
Emergency / After-Hours Support
When emergencies strike, every minute counts. Our Emergency / After-Hours Support service is your safety net for urgent IT issues outside regular business hours. Benefit from prioritized response times and expert assistance to quickly restore your operations. With this service, you’re not only securing prompt technical help but also peace of mind knowing that our dedicated team is ready to support you when it matters most.
Call us first to make sure we are able to support your issue, and we will follow up with a payment link to get started. Please leave a voicemail in case of connectivity issues.
Empower Your Business with Consistent, On-Demand Support
IT Consulting - 10 Hour Block
Our 10-Hour Remote Support Block is designed for ongoing IT needs. Enjoy the benefits of pre-purchased hours that you can use as required—no long-term contracts, just reliable support when you need it. This package offers value and flexibility, letting you focus on your business while we manage the technical details, ensuring smoother operations and minimal downtime.
This discounted rate also includes one extra hour on us to better understand your IT environment, challenges, and goals. Additional hours are only $175/hour, pay-as-you-go.
Rapid Response When You Need IT Help Most
Emergency / After-Hours Support
When emergencies strike, every minute counts. Our Emergency / After-Hours Support service is your safety net for urgent IT issues outside regular business hours. Benefit from prioritized response times and expert assistance to quickly restore your operations. With this service, you’re not only securing prompt technical help but also peace of mind knowing that our dedicated team is ready to support you when it matters most.
Call us first to make sure we are able to support your issue, and we will follow up with a payment link to get started. Please leave a voicemail in case of connectivity issues.
If you don't see exactly what you need or have any questions, book a free consultation now and let help you find your perfect IT solution.
From Our Clients
JMTC has helped us across several projects, including our Google to Microsoft migration, and has always provided excellent service with aloha.
★★★★★
JC W.
Non-Profit Admin
When we moved one of our offices, JMTC helped us during the transition and onto our new ISP with no down time.
★★★★★
Brandi D.
Corporate Director
As an entrepreneur, I don't have time to deal with IT. JMTC handles all Microsoft administration, security, and backups so I can focus on revenue.
★★★★★
Micah R.
Business Owner
FAQs
What does managed IT services include?
Our managed IT services include proactive monitoring of your systems, regular maintenance, security updates, backups, remote support, cloud service management, and strategic technology planning. We handle your day-to-day IT needs so you can focus on running your business.
How quickly can I expect a response when I have an IT issue?
For managed service clients, we guarantee response times within 1 hour during business hours. Quick Support clients typically receive a response within 2-4 hours during regular business hours. Emergency support is available 24/7.
Do I need to sign a long-term contract?
Nope! While we offer monthly and annual managed service plans, our Hourly Support and Support Block options are available without any contract. You can purchase support hours as needed, or choose a managed IT service package that best fits your business.
What size businesses do you typically work with?
We specialize in supporting small businesses, entrepreneurs, non-profits. However, we have experience working with organizations of all sizes, in addition to events and conventions, and can scale our services to meet your specific needs.
How does remote support work?
Using secure remote access tools, we can connect to your systems to diagnose and resolve most IT issues without requiring an on-site visit. This allows for faster response times and more cost-effective support.
What cybersecurity services do you provide?
Our cybersecurity services include vulnerability assessments, zero trust system design, security training, antivirus deployment and monitoring, email security, and incident response planning. We take a comprehensive approach to protecting your business and identity.
Can you help with cloud migrations?
Yes! We help businesses safely migrate to (and between) cloud services like Microsoft 365 and Google Workspace. We handle the entire process, from planning and migration to staff training and ongoing management.
Do you provide hardware and software recommendations?
Absolutely. We help you make informed decisions about technology investments based on your business needs and budget. We can also handle procurement and implementation of new systems.
What if I already have an IT person or department?
We offer co-managed IT services, working alongside your existing IT staff to provide additional expertise, coverage during vacations or busy periods, and specialized project support.
How do you handle data backup and recovery?
We implement comprehensive backup solutions that include both local and cloud-based backup systems. We regularly test backups and maintain detailed recovery procedures to ensure your data is protected and can be quickly restored if needed.
Do you offer solutions for homes and residential customers?
Yes, we also offer comprehensive technical support for homes and residential customers. Our residential services include home network setup and optimization, security cameras, Wi-Fi troubleshooting, smart home device configuration, computer maintenance and repair, data backup solutions, and cybersecurity training and awareness. We can also transform home offices and home based businesses into professional, high-performance workspaces with enterprise-grade solutions.
Quick Links
Get In Touch
Legal
2025 © PUNA Photographic & Technology LLC.
All Rights Reserved.
From Our Clients
JMTC has helped us across several projects, including our Google to Microsoft migration, and has always provided excellent service with aloha.
★★★★★
JC W.
Non-Profit Admin
When we moved one of our offices, JMTC helped us during the transition and onto our new ISP with no down time.
★★★★★
Brandi D.
Corporate Director
As an entrepreneur, I don't have time to deal with IT. JMTC handles all Microsoft administration, security, and backups so I can focus on revenue.
★★★★★
Micah R.
Business Owner
Frequently Asked Questions
What does managed IT services include?
Our managed IT services include proactive monitoring of your systems, regular maintenance, security updates, backups, remote support, cloud service management, and strategic technology planning. We handle your day-to-day IT needs so you can focus on running your business.
How quickly can I expect a response when I have an IT issue?
For managed service clients, we guarantee response times within 1 hour during business hours. Quick Support clients typically receive a response within 2-4 hours during regular business hours. Emergency support is available 24/7.
Do I need to sign a long-term contract?
Nope! While we offer monthly and annual managed service plans, our Hourly Support and Support Block options are available without any contract. You can purchase support hours as needed, or choose a managed IT service package that best fits your business.
What size businesses do you typically work with?
We specialize in supporting small businesses, entrepreneurs, non-profits. However, we have experience working with organizations of all sizes, in addition to events and conventions, and can scale our services to meet your specific needs.
How does remote support work?
Using secure remote access tools, we can connect to your systems to diagnose and resolve most IT issues without requiring an on-site visit. This allows for faster response times and more cost-effective support.
What cybersecurity services do you provide?
Our cybersecurity services include vulnerability assessments, zero trust system design, security training, antivirus deployment and monitoring, email security, and incident response planning. We take a comprehensive approach to protecting your business and identity.
Can you help with cloud migrations?
Yes! We help businesses safely migrate to (and between) cloud services like Microsoft 365 and Google Workspace. We handle the entire process, from planning and migration to staff training and ongoing management.
Do you provide hardware and software recommendations?
Absolutely. We help you make informed decisions about technology investments based on your business needs and budget. We can also handle procurement and implementation of new systems.
What if I already have an IT person or department?
We offer co-managed IT services, working alongside your existing IT staff to provide additional expertise, coverage during vacations or busy periods, and specialized project support.
How do you handle data backup and recovery?
We implement comprehensive backup solutions that include both local and cloud-based backup systems. We regularly test backups and maintain detailed recovery procedures to ensure your data is protected and can be quickly restored if needed.
Do you offer solutions for homes and residential customers?
Yes, we also offer comprehensive technical support for homes and residential customers. Our residential services include home network setup and optimization, security cameras, Wi-Fi troubleshooting, smart home device configuration, computer maintenance and repair, data backup solutions, and cybersecurity training and awareness. We can also transform home offices and home based businesses into professional, high-performance workspaces with enterprise-grade solutions.
Quick Links
2025 © PUNA Photographic & Technology LLC.
All Rights Reserved.