For managed service clients, we guarantee response times within 1 hour during business hours. Quick Support clients typically receive a response within 2-4 hours during regular business hours. Emergency support is available 24/7.

Nope! While we offer monthly and annual managed service plans, our Hourly Support and Support Block options are available without any contract. You can purchase support hours as needed, or choose a managed IT service package that best fits your business.

We specialize in supporting small businesses, entrepreneurs, non-profits. However, we have experience working with organizations of all sizes, in addition to events and conventions, and can scale our services to meet your specific needs.

Using secure remote access tools, we can connect to your systems to diagnose and resolve most IT issues without requiring an on-site visit. This allows for faster response times and more cost-effective support.

Our cybersecurity services include vulnerability assessments, zero trust system design, security training, antivirus deployment and monitoring, email security, and incident response planning. We take a comprehensive approach to protecting your business and identity.

Yes! We help businesses safely migrate to (and between) cloud services like Microsoft 365 and Google Workspace. We handle the entire process, from planning and migration to staff training and ongoing management.

Absolutely. We help you make informed decisions about technology investments based on your business needs and budget. We can also handle procurement and implementation of new systems.

We offer co-managed IT services, working alongside your existing IT staff to provide additional expertise, coverage during vacations or busy periods, and specialized project support.

We implement comprehensive backup solutions that include both local and cloud-based backup systems. We regularly test backups and maintain detailed recovery procedures to ensure your data is protected and can be quickly restored if needed.

Yes, we also offer comprehensive technical support for homes and residential customers. Our residential services include home network setup and optimization, security cameras, Wi-Fi troubleshooting, smart home device configuration, computer maintenance and repair, data backup solutions, and cybersecurity training and awareness. We can also transform home offices and home based businesses into professional, high-performance workspaces with enterprise-grade solutions.